Regions Financial Corporation Bank Account Or Service Complaint

Regions Financial Corporation Bank account or service department,

Other bank product/service Making/receiving payments, sending money Georgia

I recently open up an account with - -. I then enable online banking. Once in online banking, I tried to enable online Bill payment. I was told that I could not do that as the - party company ( - ) who handles online bill payment had marked my name with a red flag. The reason for this is that someone had opened up an account at Regions bank -/-/2013 and Regions bank had then closed that account. I then called Regions Bank, and they told me to go in person to a local Regions bank branch to fill out and identity fraud form which I did. I then got a letter from Regions stating that my name had been cleared. I then go back to - to see if they could enable my bill paymnet, but still my name is not cleared in the - system. I then contact both - and Regions to see my next step. - was no help at all as they are saying it is Regions bank. Regions bank is saying they do not see anything flags ( even in there - system ) that my name is flagged. I got a name of the person who had wrote the letter stating my name is clear, but after 6 attempt to call him and left a voicemail everytime, I am still not hearing anything. My complaint is against both Regions and - as I am stuck in between these - companies and unable to figure out what to do next.