PayPal Holdings, Inc. Money Transfers Complaint

PayPal Holdings, Inc. Money transfers department,

Domestic (US) money transfer Money was not available when promised California

On -/-/2016, I loaded $500.00 to my paypal account at - using Paypal at the register ecash. I paid a - processing fee, so my total payment was $500.00 which I paid with cash. I have my - receipt, which I also forwarded to Paypal for their investigation. The load never posted to my paypal account. Paypal has said that there was a known " bug '' during that day that prevented loads from posting. They said that my case is not unique and this issue affected a number of people. I have called paypal 10+ times following up on my issue. They said that they are working to fix the bug, but nothing has been resolved in 1 month. Two tickets - - & - ) have been opened with paypal for the issue. I repeatedly am told that my issue will be resolved within 48 hours and I will be contacted, but I never am contacted. I have spent more than 5+ hours on the phone with paypal. I would like a refund of my $500.00 + $3.00 processing fee for a total refund of $500.00. I do n't care if they close my account, I am done using Paypal 's poor service.