Google Inc. Prepaid Card Complaint

Google Inc. Prepaid card department,

Gift or merchant card Managing, opening, or closing account North Carolina

It has been an ongoing problem with Google, Inc regarding the Google Playstore credit available on my account. I have contacted Consumer Finance Bureau and filed a complaint on - - - with the complaint number Case number : -. To give a brief overview of what is going on, I have purchased Google - gift cards worth $2000.00 from - Store in - - with an intention of buying Google Devises from the - website. I was later confirmed that - credit can not be used to buy devises and I was told by the customer service that they would add the credit to my google account " -- '' and then they would refund it back. After numerous phone calls and over - different emails, I have filed a complaint with the Consumer Finance Bureau.


are disappointed that, as described in our Terms of Service, Google - balance ca n't be used to purchase hardware and ca n't be refunded. Due to your particular circumstances, as a one-time-only courtesy, I 'm able to refund the full amount remaining unused This refund payment wo n't cover any fees incurred by accepting it. If you are based in the US please complete this form : - If you are outside of the US, please complete this form : https : //support.google.com/googleplay/contact/wire_form Thanks for your patience. " Since I have received the reply, I have submitted the requested form as stated and since then Google has been taking me for a ride. I was suppose to receive $2000.00 and they reply back saying they have sent it. I have never received my $2000.00 in to the given bank account details. Every time I contact them over the email, I always get a reply that they are working on the refund and their higher up team is going to respond to me. Even after numerous emails, I have never received the funds. All I get is a silly response that they have sent the refund but when I ask for the details, they do n't have - on when they sent the refund or where they sent the refund. I am just getting tired of this round abouts and I am not at all getting any kind of response. I would really like CFPB to step in and help me know what is happening with my refund. Thanks, -