Citibank Money Transfers Complaint

International money transfer Money was not available when promised

Citibank Money transfers department,

International money transfer Money was not available when promised Virginia

I am filing a complaint regarding an International Bank Wire Transfer. On -/-/2016, I directed my bank ( Citibank ) to Wire Funds to a colleague in -. The funds were not deposited into the account identified in my bank wire instructions. I notified my bank of the missing funds within 72 hours and they have attempted to contact the recipient 's bank ( - ) thru the - system for information on the disposition of the funds. - has failed/refused to respond.

Citibank customer in Virginia
Sep 20, 2016

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

Created with Highcharts 4.2.3CitibankComplaint HistoryComplaints5/20136/20137/20138/201310/20131/20143/20145/20146/20147/20149/201410/20141/20152/20154/20155/20151/20169/201610/20161/201701234Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3CitibankMoney was not available when promised96.3%3.7%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageMoney was not available when promised1.2%6.1%1.2%14.4%75.8%1.4%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
Citibank
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