MoneyGram Money Transfers Complaint

MoneyGram Money transfers department,

Domestic (US) money transfer Other service issues California

I sent money to my cousin who is in prison, I do not have the reference no. of the first transaction but it was back in - back then I had confirm all the information concerning my relationship with beneficiary. On - - and - of -/-/- I sent him money ref no. - & - my cousin was waiting for the funds and he had not received it ref no. -, I contact the customer services which informed a representative informed me that the transaction was under review. She ask mw what was my relationship with beneficiary and then released the funds.after informing that beneficiary was my cousin. Now on - -, -/-/- the same thing happen, the whole day pass and my cousin had not received the funds. I called customer services again and the representative informed that the received had to call them. I told him that if had receiver my money transfer and informed in that this was going to someone in prison. He asked me to be placed on hold and the informed that funds were released. I do n't know what money grams employees are doing there is no reason for my transaction to be on hold if they have confirm the information with me. this is a frustrating situation. I will NEVER use money gram again. bad services and made me waste my time.