Citibank Mortgage Complaint

Citibank Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure California

I am attempting to apply for a loan modification ( through a US government program ) of my mortgage with CitiMortgage ( Loan # - -. I have sent all the required documents. However, they constantly ask for the same documents, and will not start the process. I have sent documents in on 5 separate occasions. Now, specifically they state that the checkstubs I sent did not have an employer name on them. So I sent in copies of the canceled check with the " - '' ( my employer ) clearly on them. The monthly salary amount on these checks matches my checkstubs. Still they have taken no action.