Great Lakes Student Loan Complaint

Non-federal student loan Dealing with my lender or servicer need information about my balance/terms

Great Lakes Student loan department,

Non-federal student loan Dealing with my lender or servicer Need information about my balance/terms Texas

Hello, my student loans have been repeatedly sold and each new lender can not provide information on previous payments and interest paid. I feel like my loans keep getting escalated and now the total amount due is overstated.

Great Lakes customer in Texas
Sep 19, 2016

* Source: CFPB Complaint Database

Great Lakes response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Great LakesComplaint HistoryComplaints2/20143/20144/20145/20147/20148/201410/201411/201412/20143/20154/20155/20156/20157/20158/20159/20151/20166/20168/20169/201610/201611/201612/20161/20172/20173/20174/201705101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Great LakesDealing with my lender or servicer98.0%1.0%1.0%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDealing with my lender or servicer0.1%9.6%0.7%6.3%81.6%1.9%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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