Amex Credit Card Complaint

Amex Credit card department,

Rewards California

Title : American Express took away my - membership rewards point for injustice/unlawful reason. On -/-/2016, I was approved for American Express - card with the offer of - membership rewards point when I spent $3000.00 in 3 months. I met the opening bonus of spending $3000.00 in 3 months, and was credit - membership rewards points on -/-/2016. My spending was way beyond $3000.00, and I did not violate the term and condition by buying any gift card or such. The spendings were all normal every day spending such as groceries, gas, and rent. On -/-/2016, I canceled my - card. Because I realized my existing - - card has all the same benefit as the - card, and additional benefits from - dealerships. Hence, I decide to keep my - - card and cancel my - card, because of the exact duplicate benefits.


Before attempting to cancel my - card, I use American Express online chat to chat with several agents by questioning them if my opening bonus of - rewards points would be craw back if I cancel my card on that day. Agents including whose names were " - '' and " - '' all insure me that once my points were credited to my account, they wo n't be taken away. I had taken screenshots of our conversation to prove their sayings. On -/-/2016, I asked American Express if they can reinstate my account. Because I did not feel good about receiving opening bonus and then to cancel my in a little more than 3 months. Although the benefits of the card are exactly covered by my existing - - card, and my - - card even provides a greater benefit. However, I received a physical letter from American Express dated on -/-/2016, informing me that my request to reinstate my Platinum card has been declined. The reason for their decision being - or more of my charge accounts has a spending limit. So even though I want to do American Express good by paying them an annual fee on an inferior card that I wo n't use, they decided to decline my request ( or kindness in my opinion ). On -/-/2016, my rewards program showed a " Point Adjustment '' of negative - rewards points. I called membership rewards phone number on - - - - on the same evening at - to inquiry of the point adjustment I see. - ( employee ID - - understood my concern, verified my account, and was confused by the reason and situation as to why my points got craw back. I believed in the system it said I did n't meet the spending requirement of $3000.00, which is totally false allege. - then opened a case for in and insured me an agent or supervisor would contact me in -7 business days. But until today, I still have n't received any phone call from American Express. Therefore, I decided to open this complain to bring in American Express ' attention. Through the years using American Express, I have experienced exceptional customer service. I am sure this matter could be resolved smoothly as usual, although there were some hiccups. Looking forward for your response. Sincerely,