JPMorgan Chase & Co. Credit Card Complaint

Payoff process

JPMorgan Chase & Co. Credit card department,

Payoff process New York

I own a Chase Slate card since -/-/2014.My limit is - dollars.My current balance i -. I am never late with payments.At the begging when I got the card I was sending - dollars minimum payments but I saw no change in the balance..so I started sending double the minimum payment. - dollars a month.Still no change.So, I decided to send - dollars a month.Still no change. I decided to call Chase Slate. Doing the call I was told that my minimum payment was - dollars and my interest was 55 to 66 %, plus they have a fee of - dollars a month that I was not aware of because it was not there when I got the card. That means that even tho I 'm sending way over the minimum payment, the fees and interest takes most of my money..so there is no money left to pay the minimum, so they hit me with a late charge and my - dollars payment is like it never was. Doing the phone conversation with Chase Slate, the telemarketer suggest I should send - dollars a month. I ca n't afford to do that.I think my - dollars payment should be enough because my minimum is - dollars.The interest is ridiculous, abusive and fraudulent. They are playing with my money and I am trap paying a bill that never gets paid even tho I am sending payment on time.

JPMorgan Chase & Co. customer in New York
Sep 17, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with explanation

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