Capital One Credit Card Complaint

Capital One Credit card department,

Billing statement Maryland

Capital one reported me as 30 days late for a - - payment which is the only late payment that I have ever been reported on in the 4 years I have had the card and I disagree with this reported late payment. I have not been receiving my bills through the mail on a regular basis every now and then i do revieve a bill in the mail .do to me not recieving my bill regularly have been calling and making phone payments through capital ones phone services. The recording indicated that my payment for - was due on -/-/- so I waited till -/-/- to make a $500.00 dollar payment to -/-/- payment and -/-/- payment ahead of time and remainder towards principle. By making it on -/-/- I thought it would cover my next month payment which I have done in the past and the system has accepted both payments crediting both months.By me not getting my bills in the mail on a regular basis I have only been able to determine my cycle through what their customer service line supplies me with which is due date of the - each month. I called to resolve this


loggin they could n't give me a date other then the initial date which they said was -/-/- which I 'm positive I did not sign up for paperless. I 've have spoke to several supervisors and it seems they are reading notes of the previous person I 've spoke to and no one 's making efforts to rectify there error which has miss led me and subsequently has caused damage to my credit score which renders refinancing my house ineffective before this happened my credit score would have been able to get my refinancing done which would save me and my family thousands of dollars a year.