JPMorgan Chase & Co. Credit Card Complaint

Unsolicited issuance of credit card

JPMorgan Chase & Co. Credit card department,

Unsolicited issuance of credit card New Jersey

I received an unsolicited - branded credit card from Chase. I called Chase at ( - ) -. I submitted the card number and was asked to verify my personal information. The information was correct except for the telephone number. Scary. I was given the telephone number of - credit reporting agency and told to request a credit freeze. I did as directed. - sent a confirmation letter with instructions on how to navigate the credit freeze. No information was given as to how this account was opened. I learned from news media that another bank has been fined for this practice. Evidently, this is an industry practice that CFPB should be correcting.

JPMorgan Chase & Co. customer in New Jersey
Sep 14, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with explanation

Created with Highcharts 4.2.3JPMorgan Chase & Co.Complaint HistoryComplaints1/20162/20164/20167/20169/201611/201612/20161/20170246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3JPMorgan Chase & Co.Unsolicited issuance of credit card72.7%27.3%Closed with explanationClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageUnsolicited issuance of credit card0.1%22.2%5.4%1.9%0.8%11.4%57.8%0.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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