Citibank Bank Account Or Service Complaint

Citibank Bank account or service department,

Other bank product/service Deposits and withdrawals California

Re : Citibank ( Citigold ) accounts ending in - ( $25.00 ) and - ( $25.00 ) We were recently notified by Citibank that we have - small inactive accounts ( " Insured Money Market '' and " Savings Plus '' ) each containing $25.00 ( total of $50.00 ). We called Citibank -/-/2016 and were told to submit a letter with identifying information and Citibank would send us a check to close out the accounts. Instead of sending a check for $50.00, we received a letter stating that, because the account is inactive, we would have to go to a Citibank branch to get the $50.00 and close out the accounts. There are NO Citibank branches near either where we live in - - -, - or in -, - where we are visiting from - -, 2016 to - -, 2016. They have only ATM 's, and we can not get the money and close out the accounts through an


I called Citigold Services ( - ) this morning ( -/-/16 ) and spoke to an - ( ID - ) and her supervisor - ( ID - ) to attempt to resolve this matter by having them send me a check for $50.00. I was told that I would have to go to a branch, and THE CLOSEST BRANCH is in New Jersey. I COULD NOT BELIEVE MY EARS AND I ASKED - TO TRANSFER ME TO HER SUPERVISOR, -, WHO REPEATED THE SAME DIRECTIVE. PLEASE HELP!