Loan Care Mortgage Complaint

Loan Care Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker

Issue # 1 LoanCare just acquired this loan from - They never send me any mail information to my address I had with -. However, my payment was on auto pay with - and never had no issue with them. since Loancare acquired I been having some many issues. loancare purchase my loan and with in the first 2 months they report me late 60 days then went ahead and called, spoke to a rep some many time and some email I send them they will not give me wherever information they have about me in they system I


I gave my credit card information to set up auto pay and pay the 60 days " late '' i asked the costumer representative many time to make sure this will not impact my credit score she said " no you are not late yet '' gave my credit card information to pay new account with loancare Charged for -/-/-, -/-/- and -/-/-. However, LoanCare reported my mortgage 60 days delinquent. I called LoanCare and was told to send this email in order to have this mistake corrected they refused to fix my credit report. Please help correct this error right away as i need my credit score accurate in order to finance a car. Issue Number # 2 Loancare REFUSES to pay For my insurances for the property. Property has - units - different property address with the same parcel number. I also talke to them many times and they keep saying we are sorry we only purchase - unit and that what we are unsurance. the property is - unit and - units attached they will not pay for the insurance of the - units attached. the Property has been with out insurance for the past 8 months. Thank you for your attention to this urgent matter,