JPMorgan Chase & Co. Money Transfers Complaint

Domestic (US) money transfer Other transaction issues

JPMorgan Chase & Co. Money transfers department,

Domestic (US) money transfer Other transaction issues California

My name is - -. I currently bank with Chase. They have a service called -. I have used this service in the past successfully. On trying to use this service again, I just found out that they changed it. The person receiving the funds is now required to submit their financial information to a third party called " - - '' My con plant is that I was never asked about this, or any discussion submitted The Chase financial institution, without my permission has required my friends to submit thier financial information to an unknown third party with unknown and unvetted credentials.


In light of this fact, it seems to me the height of arrogance, insolence, aloofness, superciliousness, chutzpah and disdain by the bank, to subject the customer and the customers financial friends to a third party and unknown security credentials without permission. I am extremely disappointed in Chase and their behavior. They are always asking for feedback and customer satisfaction, but I see now that all is is merely lip service and means very little. If they truly were concerned with the well being of their customers, they could have, and would have asked for the customers opinion and carefully weighed the customers concern and explained the matter, instead of acting in such an imperious and 19th Century provincial, highhanded and uncaring manor. Thank you. - - -.,

JPMorgan Chase & Co. customer in California
Aug 26, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with explanation

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