Amex Credit Card Complaint

Amex Credit card department,

Billing disputes New York

To Whom it concerns, I have followed all channels to return a product that was not what I ordered and feel as a consumer there should be a layer of protection when using a credit card. Here is the process : 1. I called - - - to verify the return location prior to shipping the boxes 2. I labeled the packages according to the - response on the phone-which happened to be the same return address on their shipping label when I received my order. 3. I returned the items as they were not correct and a paired used - I was not selling any bullion back to them. 4. They received the boxes with a signature confirmation from - employee Manager - - 5. There is also - tracking report that states all boxes moved normally threw the - system with out any issues.


I was simply returning a product that was not what I ordered in the first place. As a consumer, I used all the return tools that are available - tracking and - signature confirmation. - received all - boxes in good order stated by - investigation ( sent report to - on file ). In speaking to -, I was informed that when packages go threw their hubs, they are reweighed several times. We are talking about - boxes each weighing - pounds. There was no damage and all boxes had correct weights which was recorded by transfer station employees and the driver. I have tried to contact - at - several times via email and phone asking for updates and any current reports and I have not heard back. The signature confirmation is proof that they received the items and the - investigation is additional proof that it was delivered in good order. Its nonsense that - is stating all - boxes were empty after receiving them.