Capital One Credit Card Complaint

Capital One Credit card department,

Payoff process Virginia

I contacted Capital One to pay the balance of a credit card that had been charged off in 2010. I was instructed to speak with their legal council ( which I did ) and was offered a settlement amount. I was told that upon receipt of payment, Capital One would update the balance of the credit card to $0.00 and that the account would be considered paid in full. I was also told that the judgement that had been entered against me would be removed. Neither of these actions has been taken and the credit reports with all - bureaus still list the account as having a $4200.00 balance and lists my credit utilization as 117 %, which is not correct. I disputed this balance and received notification from all - credit bureaus that Capital One had reported the balance as $4200.00 even though I already made the payment and they agreed to mark the account as paid in full with a $0.00 balance.