Amex Credit Card Complaint

Amex Credit card department,

Rewards California

In - I was approved for and received my American Express - card. I began using it and eventually reached a spending threshold on - -, which awarded me - of their Membership Rewards ( - - -, as promised on - -. On - - I was charged their $450.00 annual fee and I have continued to use this card and have no balance due at this time. After other charges I had - points from this card and my Membership Rewards ( - - - Number ends in -. My credit card ends in -. However, on - -, - points were deducted from my account with no explanation. I have been a customer of American Express for 9 years and have good standing with them and good credit as well. I followed any and all terms and conditions for this card when making purchases and for earning or trying to use points.


I called American Express and spent no less than 30 minutes on the phone being transferred up a chain of CSRs and supervisors, all who thought my account was fine, and eventually reached someone who told me that some accounts are being reviewed at the corporate level, and the the points were deducted for unspecified reason. She could not tell me anything else. I think American Express is pulling a bait and switch of sorts if it offers something like this but now does n't let its customers actually take advantage of it. If they have some sort of internal issue being worked on by corporate, they should have solved that before hand on their time and stop wasting mine. I have actually visited online forums and have learned there are many others with this card experiencing the exact same issue. As well, a friend of mine from another state is also having it happen to him and his wife, so many people - not just me - are having their points deducted by American Express and that is help money! What I want is for you to help me get them to release any hold they have on my points and NOTIFY ME IMMEDIATELY without me having to contact them and fight for an answer again. Why did I pay $450.00 for a card that has no intention of letting me use its benefits?