USAA Savings Mortgage Complaint

VA mortgage Settlement process and costs

USAA Savings Mortgage department,

VA mortgage Settlement process and costs Virginia

I am in the process of purchasing my first home. On - - 2016 I received the Closing Disclosure for my mortgage application. The Closing Disclosure indicated a change in the " Calculating Cash to Close '' section in the " Adjustments and Other Credits '' line item. In the Loan Estimate I received on - - 2016 this line item indicated " $0.00 '' and on my Closing Disclosure it indicates " $840.00 ''. While I was prepared to absorb some additional cost this was a shock. Section K of the Closing Disclosure I received indicates this adjustment is due to " Items Paid by Seller in Advance '', specifically prorated Town/County Taxes. The prorated taxes for the seller are required to be disclosed on both the Loan Estimate & the Closing Disclosure in accordance with 12 CFR 1026.37 & 1026.38, however, were not included on the Loan Estimate I was provided.


was not disclosed on my Loan Estimate. The seller is certainly entitled to prorated repayment of their property taxes, however, the lender should pay at this point in the process since the closing date was already established when I received the Loan Estimate. The lender certainly had enough information to estimate this cost and they did not, waiting instead until we are within a week of closing and putting us in a very difficult position, it feels like we are being extorted. The above situation is my primary concern. It is also worth mentioning that the difference in estimated Cash to Close between the Loan Estimate and the Closing Disclosure appears to just be an increase of 7 %, however, it is deceptive of USAA to present this information in a way that makes their initial Loan Estimate for Cash at Closing seem even remotely accurate. By their calculations it appears the Cash to Close only increased by $130.00, however, this is only because the seller agreed to pay an additional $1000.00 closing costs. When this correction is accounted for the actual increase in Cash at Closing increases by approximately $1200.00, this is a 69 % increase on the Closing Disclosure above their original Loan Estimate.

USAA Savings customer in Virginia
Aug 21, 2016

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with explanation

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