Amex Credit Card Complaint

Rewards

Amex Credit card department,

Rewards Louisiana

I signed up for an American Express card with a bonus offer of - Membership Rewards points after spending $3000.00 in three months. I met these requirements, was given my points, then at the 3 month mark, American Express took the points away, as an " adjustment ''. I was then told by various representatives that my points were taken away because I was certain purchases were returned and that these returns brought me below the $3000.00 requirement. But upon checking my transaction history, there were no such returns and I had indeed met the requirements.

Amex customer in Louisiana
Aug 20, 2016

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with explanation

Consumer disputes how Amex handled their complaint

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Contact Amex

https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
Amex
Amex

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