Capital One Credit Card Complaint

Billing disputes

Capital One Credit card department,

Billing disputes Nevada

I ordered - - ounces of patriott power greens from - around -, received the product and got billed for $58.00 on - -, 2016 and this was a plain one time order and no monthly automatic order was mentioned or talked about.received another merchandise on - - and got billed on - -. I immediately returned the product at the post office, return to sender process.Called the company and cancelled any incoming order. I received a credit on -/-/2016 for $58.00 towards the charge for the -/-/2016..Then on - -, 2016, the company sent me another merchandise and got billed for $ -.I then returned the product thru the post office return to sender system.Then i received a $58.00 credit on -/-/- for the purchase on -/-/-.Then Capital one rebilled me for $58.00 on - -, 2016 for the -/-/2016 which was credited on -/-/2016.Then on -/-/2016, Capital one rebilled me for $58.00 against the credit of $58.00 on -/-/-.In summary, I kept - - ounces of their product, returned - of products that wasnt ordered, then Capital one rebilled me $58.00 - times..total of $110.00 hard earned dollars ... ... Their information ... phone number - Patriot HealthAlliance ...

Capital One customer in Nevada
Aug 14, 2016

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3Capital OneComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/201512/20152/20164/20166/20168/201611/20161/2017020406080Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Capital OneBilling disputes0.9%49.5%31.8%5.2%3.8%8.1%0.6%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageBilling disputes0.8%51.5%32.3%6.4%3.9%4.6%0.3%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
richard.fairbank@capitalone.com
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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