Navy FCU Consumer Loan Complaint

Vehicle loan Managing the loan or lease

Navy FCU Consumer Loan department,

Vehicle loan Managing the loan or lease Georgia

I have several loans with Navy Federal Credit Union. I have a vehicle loan of which they are trying to deceive me every month by stating that I have to pay the next months car payment in the present month which will if im not paying attention I will pay 2 months because they 're trying to make it seem as if my payment is more than it really should be for the month. My normal car payment should be almost - per month but I always pay -. This month my car payment amount on NFCU website says this : Payment Due Due -/-/2016 PAY $780.00 I copied it from their website. I contacted the NFCU and their representative stated that if you do n't pay your payment before the - that the computer automatically changes your due amount to include the next months payment to include both which will have you payment amount being 2 months. Surely this ca n't be legal if I were an elderly person and just paid what was on the website who knows how much money they would take from me. I would like for NFCU credit union to stop misleading me by sending incorrect amounts for me to pay every months on statements for all of my accounts that I have with them I 've asked them to send the correct amount yet they still continue to send the incorrect amounts to me. I think that the Navy Federal Credit Union should be fined for this type of behavior. In the past they would never do something like this.

Navy FCU customer in Georgia
Aug 12, 2016

* Source: CFPB Complaint Database

Navy FCU response to complaint:
Closed with explanation

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