Capital One Credit Card Complaint

Capital One Credit card department,

Identity theft / Fraud / Embezzlement Texas

On - -, 2015 someone fraudulently opened a credit card account with Capital One in my name. The good news is that Capital One realized it was fraudulent and called me to confirm that I had not submitted the application before they sent out the cards, and they immediately closed the account. The bad news is they still have not removed the credit inquiries from my credit reports. The hard pull shows on both my - and - credit reports, and negatively impacts my credit score. Every time I call Capital One ( 4 times so far ; -/-/-, -/-/-, -/-/-, -/-/- ) they tell me " it 's in the process of being removed. '' It 's ridiculous that it has taking over 9 months to remove the inquiries from my credit report.