Amex Credit Card Complaint

Amex Credit card department,

Billing disputes California

1. Booked the flight ( from - to - with - airlines ) on - - and paid $1000.00 for - tickets. 2. Checked the ticket cost on - - for the same itinerary and found that the prices have drastically gone down to $160.00. ( see attached screenshot ). That means I should supposed to be paying - = $670.00. 3. Airlines charges $58.00 per ticket for the ticket change. See the screenshot. But airlines did n't even allow me to change the ticket. 4. I called them multiple times on - - between - - & - and talked to them 3 times. There is only one number and the person on the other side said that the base fare for our call center is $210.00 per ticket instead of $160.00 that I


5. When I tried to change the ticket online, it did n't allow me. I called again and now they told me that I can chat with the person on the website who could be able to help. 6. When I tried to chat with them, they said that chat is only in - and I need to call the same numbers. This was going in circles. 7. I did n't want to cancel my ticket and wanted to continue with the same itinerary but at the same time, would like to get the difference that I 'm losing. Talking to airlines was not going anywhere. I wanted Amex ( my credit card company ) to help me. 8. I filed a dispute with Amex. 9. Whatever happened since then is between Amex and - which I was not aware of until at the time of boarding the flight on - -, -. At that time, at the airlines counter, I was told that my ticket was cancelled. I called Amex multiple times where they suggested me to proceed with a new ticket ( Now $1500.00 for the same itinerary of - tickets ) and work with Amex afterwards. 10. Later on, Amex charged me for both of these charges. I.e. $1000.00 ( original charge ) and $1500.00. I filed the dispute against $150000.00. 11. Amex settled the dispute in my favor sometime in -. 12. On - -, -, surprisingly I received a statement from Amex to pay $150000.00. When I called Amex, they told me that airlines said that the ticket was " non-refundable ''. I never disagreed to that. My disagreement was that I never cancelled the ticket. It is whatever happened between Amex and - airlines and because of that airlines cancelled the ticket for which I had no clue until I reached at the airport to board the flight. 13. Clearly, Amex messed up things as part of original dispute and whatever happened between Amex and - airlines, airlines cancelled my ticket. Clearly, not my fault. In fact, when I filed the original dispute, I clearly mentioned to Amex staff, then I 'd like to keep my itinerary and do n't want to cancel the ticket. This statement is Amex 's log record and can be retrieved. 14. As a result, i was mentally harassed for past more than 8 months. I spent excessive time on this issue. At least 60+ hours. I was mentally tortured by Amex so much so that I had to write to Amex CEO ( I 've a copy of that ). After that email, the case was expedited and resolved in my favor sometime in the month of - but surprisingly, I received a letter from Amex now on - -, - to pay back $1500.00. Amex is torturing me. Please help.