Capital One Credit Card Complaint

Capital One Credit card department,

Closing/Cancelling account California

Neiman Marcus Dispute Customer since -, no missed payments. On - I checked my Neiman Marcus / Capital One account to see if the Credit was issued on my account for a return " Claim Complete Credit '' for package not received only to find my account was CLOSED due to " High Returns ''. This claim has been going on for a month and still no credit. As of today - I have yet to receive a refund. I have had to escalate this on multiple occasions to get someone to take care of it and still it has n't been resolved.


I feel my account has been closed due to the multiple escalations to management for the still open claim. Furthermore, I am being damaged by Neiman/Capital One on my Credit Report in the form a decreased credit score from the abrupt closure of my account. I take great pride in maintaining a high Credit Rating and will stop at nothing to insure that my rating remains in good standing. Please find the attached documents which I have sent to Neiman Marcus Card Services. Please see attached letter, which has also been sent via USPS certified mail. About $ - yet to be refunded / credited by Neiman. Please read attached letters before contacting the consumer. Silence is acquiescence