Amex Credit Card Complaint

Amex Credit card department,

Washington

As a - AME- customer, I was to be transferred to the - - Visa Card by AME-. I was informed to sign up for a new AME- card as my existing one would be transferred. They did a credit check and I was approved. However before the transition, AME- changed my AME- - to a - - - and never transferred by account. I now have - AME- Blue Cash cards ( - with my old AME- number and the new - they signed me up for ). - tells me that AME- never transferred the account and AME- customer service has confirmed this. I need AME- to transfer - of those - AME- cards over to - AS THEY WERE SUPPOSED TO. I do NOT want to apply for the - card as it is a - credit check when - credit checks were promised in a smooth transition.


Doing a needless credit check for a credit card I did not need ( the - AME- ) - Converting my AME- - into a AME- Blue Cash prior to the transition WITHOUT MY KNOWLEDGE OR APPROVAL - Failing to transfer my - credit card account over to -. - Failing to communicate with me with a resolution after I have filed a complaint with them ( # - ). What I want is simple : - AME- to contact - and transfer my credit account to a - - Card WITHOUT ANOTHER CREDIT CHECK or a re-application. - An explanation as to why my complaint to AME- was not addressed and I was forced to file this one at CFPB. I have contacted : - - - ( MGR Membership Consulting Services ) -Shyra - ( Customer Service ) - - ID # - ( Customer Services )