Capital One Credit Card Complaint

Identity theft / Fraud / Embezzlement

Capital One Credit card department,

Identity theft / Fraud / Embezzlement Washington

I was contacted via email by Capitol One at - PDT on -/-/16 regarding potential fraudulent charges. In fact, they were in the amounts of $900.00, $950.00, and $8.00, which maxed out the limit of the master card. After filing the necessary information with Capitol One, they credited the account for the charges plus all associated fees. But, they refused to release the available credit pending the investigation up to 90 days. So basically, I 'm being punished for fraud and have - available funds to the card for 90 days. Given that I have contacted the businesses involved, gotten the suspects physical description from a business and subsequently filed a police report, spoken to multiple police agencies where the fraud occurred, filed this report ; I do n't see why I 'm being punished for this fraud.

Capital One customer in Washington
Aug 02, 2016

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with explanation

Consumer disputes how Capital One handled their complaint

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
[email protected]
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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