BBVA Compass Bank Account Or Service Complaint

Checking account Using a debit or ATM card

BBVA Compass Bank account or service department,

Checking account Using a debit or ATM card Texas

Wallet containing debit card and telephone was stolen from a hotel room while on vacation on -/-/2016. Theft was reported to the banking institution on -/-/2016. Banking institution initially refunded the charges, I provided all information requested to fraud department. Banking institution was informed my PIN number was not written down anywhere or contained in my IPhone. Banking institution then informed they were reversing all credited charges on -/-/2016.

BBVA Compass customer in Texas
Aug 01, 2016

* Source: CFPB Complaint Database

BBVA Compass response to complaint:
Closed with explanation

Consumer disputes how BBVA Compass handled their complaint

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How BBVA Compass handles Using a debit or ATM card complaints

Created with Highcharts 4.2.3BBVA CompassComplaint HistoryComplaints3/20124/20125/201210/201211/20121/20133/20136/201312/20131/20143/20144/201411/20141/20152/20153/20155/20156/20158/20159/20152/20164/20166/20167/20168/201600.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3BBVA CompassUsing a debit or ATM card66.7%18.2%3.0%3.0%9.1%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageUsing a debit or ATM card2.7%63.3%24.6%4.4%1.5%2.1%1.2%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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