Capital One Bank Account Or Service Complaint

Checking account Deposits and withdrawals

Capital One Bank account or service department,

Checking account Deposits and withdrawals New Jersey

On Tuesday, -/-/- I deposited a check from my attorney ( An attorney trust account check ) into my personal checking account at the ATM at Capital One on -. - -, -, NJ for $96000.00 drawn on - -. The check ( photo copy ) was returned by Capital One via - on - - and not received by me until Monday, -/-/- claiming that the check required proof for the second individual payee ( although that branch had the second individual 's signature on file ). On - - we BOTH went to the branch to provide the proof they already had ( and knew us personally for years ) to re-deposit the check. AFTER which they handed me a notice that Capital One Bank will hold over half of the funds for 7 ( seven ) days until -/-/-. The check was NOT returned by - for any reason rather internally by Capital One. The clear intent is to hold my funds unnecessarily against a customer that also has a $10000.00 credit line for overdraft protection so that they can use the " float '' to their advantage and against me! Again, it took them from - - to - - to notice me.

Capital One customer in New Jersey
Aug 01, 2016

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Capital OneComplaint HistoryComplaints3/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/20163/20164/20165/20166/20167/20168/201605101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Capital OneDeposits and withdrawals1.4%77.0%13.1%1.2%1.9%4.8%0.5%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDeposits and withdrawals0.0%4.5%3.6%1.8%3.2%20.9%64.9%1.0%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
richard.fairbank@capitalone.com
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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