BBVA Compass Bank Account Or Service Complaint

Checking account Problems caused by my funds being low

BBVA Compass Bank account or service department,

Checking account Problems caused by my funds being low Texas

I attempted to make a transaction I never received the product or services and was still charged, after becoming aware of this I immediately contacted BBVA Compass to dispute and was awarded a refund but was still charged several overdraft fees because of it. The bank stated that Federal bank regulations would not allow them to refund the overdraft fees because it was not a bank error. I 'm refusing to have to pay the bank fees for transactions that are not valid.

BBVA Compass customer in Texas
Aug 02, 2016

* Source: CFPB Complaint Database

BBVA Compass response to complaint:
Closed with explanation

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How BBVA Compass handles Problems caused by my funds being low complaints

Created with Highcharts 4.2.3BBVA CompassComplaint HistoryComplaints3/20124/20125/20126/20127/20128/20129/201210/201212/20121/20132/20133/20135/20137/20138/20139/201310/201311/201312/20133/20144/20145/20146/20148/20149/201410/201411/201412/20141/20152/20153/20155/20157/20158/20159/201512/20152/20164/20165/20167/20168/201602468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3BBVA CompassProblems caused by my funds being low55.6%35.6%6.7%2.2%Closed with explanationClosed with monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageProblems caused by my funds being low2.6%46.2%41.1%2.9%3.4%3.1%0.6%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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