Amex Credit Card Complaint

Billing disputes

Amex Credit card department,

Billing disputes Texas

My American Express card was charged by a merchant in -. This charge was unauthorized and when I contacted the merchant, the unauthorized charged was reversed. However, the original charge and the refund posted by American Express was on different days and therefore, I was responsible for the difference in the - denominated charges. This inaccurate charge is costing me $49.00 and American Express is unwilling to correct this error.

Amex customer in Texas
Jul 30, 2016

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with monetary relief

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Contact Amex

https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
Amex
Amex

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