PayPal Holdings, Inc. Money Transfers Complaint

Domestic (US) money transfer Other service issues

PayPal Holdings, Inc. Money transfers department,

Domestic (US) money transfer Other service issues Texas

I ' am a seller on eBay so I use PayPal for payment. I sold a - - - handbag on -/-/16 and invoiced the buyer the same day for $2500.00, which included adult signature and insurance. The invoice was paid the same day, as the invoice on the invoice was the receipt, the box with the - card. The buyer signed for the package on -/-/16 and I have proof from USPS of signature. The money is released to me but I never transferred to my bank account just online shopped using my PayPal account. Then the buyer wait until -/-/16 stating that she never received the item, which she did on the -, and signed for it why, would she literally 7 days fraud that 's why. I sent PayPal all my info uploaded my usps documents Then on -/-/16 PayPal decided in my favor so they released the money to my account, the buyer and myself received the email as well. Then -/-/16 the buyer then take 7 more days to change her first claim from not received to oh she received it but now its not what she wanted. The first claim was false and the - claim is false then I supported my timeline of events which is extremely a lie so PayPal decided in the buyers favor on -/-/16 this time due to her giving false documents, which she still have my item and they have a - $2500.00 on my account if anyone read the time lines and my proof you can see how PayPal - the sellers and make it where we are out of money and this go on our credit report. I filed a complaint with the -, and I got a nasty response of basically - it up - $2500.00 and move on well I 'm not I also filed with the Texas - as well.

PayPal Holdings, Inc. customer in Texas
Jul 25, 2016

* Source: CFPB Complaint Database

PayPal Holdings, Inc. response to complaint:
Closed with explanation

Consumer disputes how PayPal Holdings, Inc. handled their complaint

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