M&T Bank Corporation Bank Account Or Service Complaint

Checking account Deposits and withdrawals

M&T Bank Corporation Bank account or service department,

Checking account Deposits and withdrawals Maryland

( 1 ) What happened : On - -, 2016, M & T Bank honored a $700.00 fraudulent " digital check '' against our joint checking account. On - -, I found this check in an online review of our account and immediately notified M & T Bank of their negligence. We were told that the withdrawal was made against a " digital check '' which the bank was permitted to honor although it contained no signature and no endorsing signature on the back. The check number was higher than any check we had had printed for this account. We did not authorize this check or provide our bank account and/or routing number to the payee- or to anyone else- in writing, by phone, fax, or online. We visited our local bank the next day, as instructed, where we filed an Affidavit of Forgery and where we were advised to freeze the affected account and open a new account- which we did. Freezing our account meant that Social Security checks, which were automatically deposited, would not be available to us until the SS Administration is able to reroute the checks -/-/-. For many -, all of this could have been an impossibly time-consuming process and a catastrophic financial situation, perhaps affecting access to funds for medications and other living necessities.

M&T Bank Corporation customer in Maryland
Jul 25, 2016

* Source: CFPB Complaint Database

M&T Bank Corporation response to complaint:
Closed with explanation

Consumer disputes how M&T Bank Corporation handled their complaint

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