TD Bank US Holding Company Credit Card Complaint

Closing/Cancelling account

TD Bank US Holding Company Credit card department,

Closing/Cancelling account Georgia

I obtained a store credit card through - in - 2015. Not knowing the company would no longer be usin TD retaIles as the finance company. On - - I received a letter stating I would no longer be able to use the store card. Had I known this, I would not have opened a card with an - limit and only - spent. I pulled my credit report and the account is reflected as closed and my credit score took a hit as a result. This is unfair and wrong. The account can not be transfered to the new finance company and I would have to re-apply causing my credit to be pulled again. I 'm beyond appalled and upset with - failure to mention this. I would have never opened the account or I would have waited until the new finance company was in place. Please assist or provide advice as to what I can do.

TD Bank US Holding Company customer in Georgia
Jul 18, 2016

* Source: CFPB Complaint Database

TD Bank US Holding Company response to complaint:
Closed with explanation

Created with Highcharts 4.2.3TD Bank US Holding CompanyComplaint HistoryComplaints1/20163/20165/20166/20167/201600.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3TD Bank US Holding CompanyClosing/Cancelling account66.7%16.7%16.7%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageClosing/Cancelling account0.9%65.1%14.5%10.4%2.6%6.1%0.3%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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