Capital One Credit Card Complaint

Advertising and marketing

Capital One Credit card department,

Advertising and marketing California

The quicksilver capital one credit card sent me a letter for me to sign up for their credit card. I called their customer service number to see if I can be taken off their mailing list. They make it impossible to be removed from their mailing list if one has a - with the USPS which I have. They asked me to leave my name on their recorded along with my address and phone number. They are obviously doing something wrong. They also are in business with -.

Capital One customer in California
Jul 16, 2016

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with non-monetary relief

Consumer disputes how Capital One handled their complaint

Created with Highcharts 4.2.3Capital OneComplaint HistoryComplaints12/20112/20125/20127/20129/201211/20121/20133/20135/20137/20139/201311/20131/20143/20145/20147/20149/201411/20141/20153/20155/20157/20159/201511/20151/20163/20165/20167/201611/20161/201702.557.51012.515Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Capital OneAdvertising and marketing0.7%66.4%9.5%15.9%0.4%7.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageAdvertising and marketing0.4%62.4%12.3%19.9%1.3%3.4%0.3%0.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
richard.fairbank@capitalone.com
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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