Barclays PLC Bank Account Or Service Complaint

Other bank product/service Account opening, closing, or management

Barclays PLC Bank account or service department,

Other bank product/service Account opening, closing, or management New York

I went on a cruise in -, 2014. Barclays Bank Delaware was marketing a Carnival Master Card. I applied and was approved. I never used the credit card. After learning there would be a processing fee, I immediately cancelled the card. All purchases incurred on the trip was paid from my debit card on another credit card. After sailing I never used the card and they charged off the account on - -, 2014 and claim that I owe them $430.00. I never used the card and why are they charging me $430.00 for an account which should have a zero balanced.

Barclays PLC customer in New York
Jul 13, 2016

* Source: CFPB Complaint Database

Barclays PLC response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Barclays PLCComplaint HistoryComplaints3/20164/20166/20167/20168/20169/201610/201612/20161/20173/2017012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Barclays PLCAccount opening, closing, or management83.3%5.6%11.1%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageAccount opening, closing, or management0.1%8.6%3.3%1.8%3.7%15.8%66.2%0.6%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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