Capital One Credit Card Complaint

Capital One Credit card department,

Identity theft / Fraud / Embezzlement South Carolina

In - -, I was notified by Capital One that there was fraudulent activity on my account. Since that time ( now - - ), I have called twice a week, every week, to inquire to the status of my account. No one seems to be able to assist me and instructs me to inquire at a later time, by file is being handled by a " fraud specialist '', whom is never available and has n't returned a SINGLE phone call since -/-/-. On - -, I was notified by a credit report monitoring service that a late payment has been posted ( 60 days late ). Not a single person at Capital One would accept a payment from me while the case was being investigated but meanwhile the interest and payments were accruing. Since -/-/-, I 've had to deal with the most inept, incompetent individuals and they have cost me a great credit score, all the while, now telling me that the situation was rectified in -/-/- ( however, I just called and was told that was one still being investigated ). They accepted one payment from me on - account, but not another. I want the late payment removed from my account immediately!