DriveTime Consumer Loan Complaint

DriveTime Consumer Loan department,

Vehicle loan Managing the loan or lease Texas

I purchased a - Chevy Trailblazer from DriveTime in - - and paid on it for approximately 5 years. In - -, DriveTime said if I did n't pay them a lump sum of almost $ -, they would repossess my vehicle because my maturity date expired in - -. Under the threat of repossession for an almost paid for vehicle, I had no choice but to purchase another vehicle from DriveTime, so I traded it in and bought a - Chrysler Aspen, being advised that it would improve my credit since I had paid off a vehicle. In - -, I noticed that the previously paid for vehicle was no longer listed on any of my credit reports, so I contacted them immediately to have it corrected. I was advised by - in their customer relations department that the information had been purged from all - bureaus in - -, and they were only able to correct it/reinstate the trade line with -, but not the others, she would email their credit reporting department and follow-up with me once it had been corrected, which could take - days. I made numerous follow-up requests by telephone and email since -


all my efforts to have it corrected, advising that DriveTime ca n't just sweep this under the rug by simply changing their name to -. He assured me he would be personally handling it and was confident he could have it resolved but I never heard back from him to date. In - - I fell behind on the - Chrysler Aspen but maintained frequent contact with DriveTime, the last being with - on -/-/-, who assured me she was handling my account and we could work on bringing it current as long as I made the payment on -/-/-. I expressed my frustration over the excessive phone calls from multiple call centers, emails and texts but at no time did I request to be placed on a " do not contact '' list. She apologized but stated they would continue until the account was current. I made the payment we discussed and had no further contact with DriveTime until today, when received a credit monitoring email alert and learned - had charged off and closed my account without notifying me. Obviously in disbelief, thinking it had to be an error, I contacted customer relations to speak with -, but he was n't available, so I spoke with another representative who transferred me to the charge-off department. I spoke with - and a manager, - -, who advised me that - - had placed me on a " do not contact '' list, the vehicle had been charged off, the account was closed for non-payment, and they were within their rights to do so without notifying me in any manner. I explained that I never requested to be on a " do not contact '' status and was n't sure it was even legal for them to charge off and close my account with notifying me since I still had possession of the vehicle. - - said there was nothing they could do to change the charge off/closed status and advised that even if I pay the required $2300.00 to retain the vehicle and continue making payments, the charge off status will remain on my credit report. DriveTime ( now - ) has been negatively impacting my credit since at least - - when the paid for vehicle was purged from all - bureaus, making it impossible for me to purchase or refinance my current vehicle, which they have still not corrected. DriveTime has already paid an - fine but is still using the same deceptive trade practices under the name - and should be liable for damages to the consumers they are negatively impacting and preventing from purchasing vehicles elsewhere.