Citibank Credit Card Complaint

Citibank Credit card department,

Payoff process New York

When I opened the Sears Credit account in - 2014, I purchased a refrigerator and television, and their warranty plans, for a total of $1600.00, using the 24 month deferred interest promotion. I am wondering, since those were my first purchases on this account, why have n't my payments been going to those balances first? Why, in 18 months, has only $200.00 been applied to their balances? The accrued interest set to be added is currently at $870.00 and likely to be $1000.00 by -, when the promotion expires. I pay much more than the minimum due each month. At the very least, why is n't that extra money being applied to those balances? I looked throughout their website and could not find where to set it up that my payments be applied in this way. ( Another company with similar promotions has choices on their website. ) I could not find anything on their website or statement describing how payments are applied ( other than the info regarding standard payments and grace periods-which do not apply here ). There are now only 4 months left on that promotion, and I want to guarantee that all of my payments are applied to that promotional balance. **I tried sending an email to sears on their website. I had all the above information included. When I tried to send it, I got an error message stating " special characters were not allowed ''.