Sallie Mae Student Loan Complaint

Non-federal student loan Can't repay my loan can't temporarily postpone payments

Sallie Mae Student loan department,

Non-federal student loan Can't repay my loan Can't temporarily postpone payments Maine

I applied for a three month forbearance on -/-/2016 on all - of my loans. I was told that my auto-debit enrollment would be cancelled and my next payment would not be until -/-/2016. Instead what happened was my auto debit was not removed and was charged on -/-/2016. The forbearance then applied on -/-/2016. I was also billed $150.00 on -/-/2016 to finalize the forbearance, which while agreed upon, gave the impression that everything was set.

Sallie Mae customer in Maine
Jul 08, 2016

* Source: CFPB Complaint Database

Sallie Mae response to complaint:
Closed with explanation

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How Sallie Mae handles Can't repay my loan complaints

Created with Highcharts 4.2.3Sallie MaeComplaint HistoryComplaints12/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/20163/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/20170510152025Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Sallie MaeCan't repay my loan77.8%14.0%5.4%2.7%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCan't repay my loan0.4%88.5%4.8%5.2%1.1%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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