BBVA Compass Money Transfers Complaint

BBVA Compass Money transfers department,

Domestic (US) money transfer Other transaction issues Texas

My income tax refund of $3600.00 was wrongfully direct deposited to a compass bank account acct # ( - ) on -/-/2016. i have opened a investigation with the - Police Department to retrieve my refund but the bank 's corporate security supervisor - - - says the bank can only return $900.00. The IRS has been notified and they will send out a letter notifying Compass Bank has to return the full amount but no word yet.