Amex Bank Account Or Service Complaint

Amex Bank account or service department,

Checking account Making/receiving payments, sending money Massachusetts

On - - I went on-line to my statement to see if my bills had been paid, but then I see that some transaction was on there that I did n't make. I then contact - American Express company to inform them about the matter. He told me that if I see any more transaction that I did not make to contact them back. I went on-line the next day and found - more transactions from - - that I did not authorized and another - from -, but when I went back to the website my account had been closed. I called the bank and ask what was going on and they said that they had suspended my account due fact that I had broke one of their terms. I did n't understand what they was talking about and they said that I was one that made the transactions. - - was - of the transaction on my account that I did not approved and then I called - - to find out who might have purchased the ticket that was on my account and they told me that it was not me plus they where going to admittedly


a ticket to see a concert and to me that they was saying that I committed fraud. They kept saying that I was the one that had made the transaction which was not true. The next day I went to my police department In - Ma. and file for identity theft. I immediately faxed over my papers. They told in about one week my case should be settled but it was n't. Then they told by the following Thursday it would be done once again not finished. I got tried and threaten them that I was going to bank commissioner and I have n't heard from them since. That is why I 'm filing a complaint. My bill are all over the place I ca n't pay my rent because the social security was sent to my the old account.and now I have to wait for social security to get it back. Then send it to my new account which I 'm still wait for its card because of all business with - and American Express. I have my credit card companies calling for payment and now I have late fees add on top of that. - and American Express have made my life a living -!!