TD Bank US Holding Company Credit Card Complaint

Late fee

TD Bank US Holding Company Credit card department,

Late fee Texas

I called Target RED card today ( - - ) to pay my credit card balance in full ( $60.00 ) and was informed my balance is now $86.00 due to me being hit with a $25.00 late fee. My bill was actually due - -, not the -. I explained that I was out of town and it just slipped my mind but with today being the next business day after the - holiday and next business day after my bill was due, I assumed that I would have a grace period of some kind. They insist there is nothing they can do to waive it and that even if I spoke with a manager or supervisor they could n't waive it either. I find this rather egregious and ridiculous that if I am a mere - days late, ( a holiday weekend no less ) that they will not work with me, especially when i am willing to pay my balance in full.

TD Bank US Holding Company customer in Texas
Jul 05, 2016

* Source: CFPB Complaint Database

TD Bank US Holding Company response to complaint:
Closed with explanation

Consumer disputes how TD Bank US Holding Company handled their complaint

Created with Highcharts 4.2.3TD Bank US Holding CompanyComplaint HistoryComplaints1/20162/20163/20165/20166/20167/20169/201612/2016012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3TD Bank US Holding CompanyLate fee53.3%46.7%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLate fee0.6%32.9%52.7%3.0%7.6%2.8%0.4%0.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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