Capital One Credit Card Complaint

Capital One Credit card department,

Georgia

Capital One Bank Credit Card - While out shopping card repeatedly kept declining. My first thought was that is fine since I had not used the card for shopping in quite sometime. I use monthly for Fitness Membership. So I decided to contact the fraud department to advise them that yes it is really me using the card. They were okay with that and said thanks for calling in for clarification/verification. I work in the - - Field so I really appreciated the Fraud Dept. looking out for my best interest. The only problem thereafter is that the card declined basically each time I tried using it and each time I called the fraud department. I was repeatedly advised that Capital One suspects fraud. Called the Executive office at - and file a complaint with -. I was advised it would take 7 to 10 business days for review. This was -/-/16.


you because I do not feel they are taking my case seriously. I plan to travel out of the country -/-/--/-/2016 and do not have faith my card will be authorized if used. I have never missed a payment with Capital One Bank. In fact, sent them a check for - back in -/-/- or -/-/2016 thus paying off the card in question ending in - and a good chunk of the one ending in -. I commend their fraud efforts as a - worker. However, they are taking it to the extreme. It 's almost like they do not want to be in the credit card business. It is so embarrassing trying use to use my card to be declined in front of a bunch of strangers.