Fifth Third Financial Corporation Bank Account Or Service Complaint

Checking account Account opening, closing, or management

Fifth Third Financial Corporation Bank account or service department,

Checking account Account opening, closing, or management Texas

On - -, - Fifth Third Bank 's mobile application notified me of a $420.00 transaction that was NOT made by me. I immediately called the bank as prompted. While waiting 2-5 minutes for a bank representative - another transaction of $210.00 went through. I was told the bank shut down the card for FRAUD and the representative " - '' assured me there are no OPEN cards on my checking account. Because there are NO OPEN CARDS on my checking account I am blocked from accessing/monitoring my account for further fraudulent activity. I have no access to my money for 5-7 Business days until another NEW card is issued. I can not see MY account online or on the mobile application because Fifth Third Bank does NOT allow access to a checking account without an ACTIVATED card. I was blocked from my money by Fifth Third -/-/- for a previous fraud dispute where the bank had issued & allowed multiple cards to remain open without my informed consent & knowledge. The bank response was a ponzi scheme/shell game of " you used the cards we issued to you so you knew the cards were open. '' Even when provided


a Fifth Third Account Holder since - -. On - -, - I was issued the new chip card by the bank. This was to make my account 'more safe ' ... I make very few transactions. I changed every password. I changed every pin. I have NO FAITH in business dealings with Fifth Third from this day forward. Clearly my account is NOT SAFE and now I am BLOCKED from monitoring my money ... BLOCKED from keeping MY money safe that Fifth Third has NOT repaired whatever BREACH prompted them to issue the -/-/- Chip card that I did NOT request.

Fifth Third Financial Corporation customer in Texas
Jun 30, 2016

* Source: CFPB Complaint Database

Fifth Third Financial Corporation response to complaint:
Closed with explanation

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