BBVA Compass Bank Account Or Service Complaint

Checking account Making/receiving payments, sending money

BBVA Compass Bank account or service department,

Checking account Making/receiving payments, sending money Texas

My business partner and I have experienced a total breakdown in communication with the BBVA branch -, T- -. The staff have not resolved simple banking issues and do not reply to our calls or emails. As a result our company : Can not make on-line wire transactions, despite compiling all the relevant paperwork in the branch in person in - Have not been able to have new cards correctly issued Can not access the - account all on line ( error message - account locked )

BBVA Compass customer in Texas
Jun 28, 2016

* Source: CFPB Complaint Database

BBVA Compass response to complaint:
Closed with explanation

Created with Highcharts 4.2.3BBVA CompassComplaint HistoryComplaints3/20124/20129/20122/20134/20135/20136/20137/201311/201312/20132/20143/20144/20146/20148/201410/201411/201412/20147/201510/201511/20156/201601234Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3BBVA CompassMaking/receiving payments, sending money56.7%30.0%3.3%6.7%3.3%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageMaking/receiving payments, sending money2.6%67.1%18.3%5.3%1.9%3.8%1.0%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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