JPMorgan Chase & Co. Credit Card Complaint

Closing/Cancelling account

JPMorgan Chase & Co. Credit card department,

Closing/Cancelling account South Carolina

I signed up for a Chase Student Credit Card when I was a College Student in -/-/-. I used the card until it expired, then called Chase and told them that I did not want to keep the card anymore, and requested that they close my Account. Because this all occurred several years ago ( approx. -/-/- ), I do n't have exact dates. A few weeks ago, Out of the blue, Chase sent me a new Chase Freedom Credit Card in the mail, using the details from the account I had asked to have closed several years prior. I called again and told them that I had not requested this card, and wished to have the account closed. I was assured that it would be closed. Since then, Chase has sent several emails to my personal email account with details about the account that I had requested to be closed and shut down. I highly prize my privacy and financial security. I am very concerned that Chase has disregarded my multiple requests to close this account. I am requesting that Chase close this account, and that they immediately stop contacting via email with details about this account.

JPMorgan Chase & Co. customer in South Carolina
Jun 25, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with explanation

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