Amex Credit Card Complaint

Identity theft / Fraud / Embezzlement

Amex Credit card department,

Identity theft / Fraud / Embezzlement California

COSTCO - & OPM SECURITY FAILURE. As a federal employee affected in the Cybersecurity Incident - - - notice I was supposed to have a lock on credit. In - - I closed my COSTCO - - account. I asked at the - - store and was assured they would not issue another card. I am in receipt of a Citi COSTCO VISA card valid to -/-/-, credit limit $9300.00, ending in -. How was my credit report available to Citi VISA?


How did the OPM cyber watch dog program fail? Did the lock ( - - ) on the credit firms ( -, -, - ) all fail? How can Citi VISA just issue a credit of $9300.00 to me without my request or permission, or any security on that credit? Which firm, COSTCO, - -, Citi VISA, is responsible for issuing a line of credit to - - without her knowing, is n't that ID theft? Who is using the - - account that I closed? Who accessed that account and how did they access that account?

Amex customer in California
Jun 24, 2016

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with explanation

Created with Highcharts 4.2.3AmexComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/201512/20152/20164/20166/20168/201611/20161/201705101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3AmexIdentity theft / Fraud / Embezzlement1.2%58.6%18.4%13.8%1.8%6.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageIdentity theft / Fraud / Embezzlement0.9%57.7%17.4%13.6%2.6%6.8%0.7%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Contact Amex

https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
Amex
Amex

Loading similar complaints