United Military Mortgage, LLC Mortgage Complaint

Other mortgage Credit decision / Underwriting

United Military Mortgage, LLC Mortgage department,

Other mortgage Credit decision / Underwriting Arizona

The purpose of this complaint is to report a deceptive and misleading advertising scheme by United Military Mortgage LLC. " Low VA Rates '' is the DBA for " United Military Mortgage LLC, a residential loan originator. I am an attorney. On - -, 2016, I received the attached letter from Low VA Rates ( dated - -, 2016 ) which was addressed to my former client, - -. The body of this letter states that " Your VA Guaranteed loan at - - - -. - - has been selected for analysis by Low VA Rates .... Your potential new principal and interest payment has been calculated at $670.00 per month. '' On the reverse side of the letter, Low VA Rates states that the estimate was based from data collected from public and third-party data.


2 ) - - does not own property at - - - -. - -. 3 ) - - - -. - - is in fact my office address. I suspect Low VA Rates simply purchased a mailing list from - of - former creditors and - without doing any research whatsoever - sent a letter claiming that Low VA Rates had in fact " analysed '' and " calculated '' the specifics of - loan. This is a lie and an active attempt to mislead and deceive consumers. As a civil defense attorney, I see many such letters mislead my debtor clients. In my experience, the average reasonable consumer would not be able to determine that Low VA Rates ' claims were false, but would instead be led to understand that research had been done concerning the particular loan and that Low VA Rates was making a solid offer. I further believe that - due to both the claims of the letter and the obvious falseness of said claims - this deception can only be intentional. This is the sort of intentional violation and victimization that the CFPB was created to protect consumers against.

United Military Mortgage, LLC customer in Arizona
Jun 22, 2016

* Source: CFPB Complaint Database

United Military Mortgage, LLC response to complaint:
Closed with explanation

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