Synchrony Financial Bank Account Or Service Complaint

(CD) Certificate of deposit Deposits and withdrawals

Synchrony Financial Bank account or service department,

(CD) Certificate of deposit Deposits and withdrawals California

( 1 ) An online bank called Synchrony Bank based in New Jersey distributed two months ( - and - in - ) from my IRA CD account based on my - distribution instructions that should have been stopped end of -. They refused to backtrack the accounting entries after making me send them instruction to stop these unauthorized payments. ( 2 ) Then in - of - I sent them instructions to distribute at end of - a certain sum. They immediately distributed it. On complaint they reversed the entries although not exactly. ( 3 ) Then on - -, - when I inquired if my distribution instructions will be executed on - -, -. They said they will not comply because there is no wiggle room if an error is made in scheduling the distribution. Hence they will inform me of another date in - when this can be done safely.

Synchrony Financial customer in California
Jun 21, 2016

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with explanation

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