Amex Prepaid Card Complaint

Amex Prepaid card department,

General purpose card Unauthorized transactions/trans. issues Indiana

On - -, 2016 at approximate -, I attempted to withdraw $40.00 from an ATM machine. The money did not disperse instead I received an ATM receipt stating Decline due to HOST ERROR. I stepped over to the next ATM machine and was able to process my $40.00 transaction. The next day on - - I checked my account and noticed that the first transaction that did not process was taken out of my account in the amount of $47.00 ( $40.00 plus $5.00 ATM fee plus $2.00 AME- Serve fee ). I called AME- - to inform them and they emailed me a transaction dispute form on - to complete and email back to them. I completed the dispute form and attached the ATM receipt that stated DECLINED HOST ERROR the same day -. I received an email back from AME- - on - stating my dispute was decline and when I called to find out why they stated the owner of the ATM provided documentation that the transaction did dispense the $40.00. I spoke to several reps and reps claiming to be supervisors at AME- - on - and - explaining the situation and asking for the documentation the ATM owner provided with no success. The last person I spoke with was -. He stated that he was from the dispute team and that there was no way I can prove my dispute and there was nothing he could do for me. On Monday - I received an email from AME- Customer Service stating my account has been permanently suspended due to violation of consumer agreement. I called to speak to someone about the remaining balance of $210.00 still on my card and what violation took place. Customer Service stated I will receive a check in the mail but did n't say when that would be mailed out.